Voice interactions with systems is a new way of doing things. With over 100,000 skills in the Amazon Alexa store – we know it’s not a novelty anymore.
But it is still early, and you can gain competitive advantage by providing this natural way of interacting with computers to your customers.
To be successful, voice interfaces need to be natural – not robotic, need to have emotional nuances – and direct. The approach of designing voice interfaces need to be different from traditional screen based interfaces.